How do I download my account data?

If you'd like to download the data associated with your Be Collective account – for example, if you'd like an offline copy before deactivating or deleting your account – you can do so at any time.

Download your account data

1. Open My dashboard, then Settings

2. Open the Privacy tab

3. Under Download your information, click Download

Image (upload to HubSpot): Settings → Privacy tab with Download your information highlighted — privacy-01-download.png

Your account data will then be downloaded, either to your browser's default downloads folder or a location you select when prompted, depending on your browser settings.

How do I read my account data file?

Your account data file is in JSON format, which is a standard universal file format for representing data. JSON files can be opened in any basic text-editing software, such as Notepad (Windows) or TextEdit (MacOS), but we strongly recommend you download the Firefox browser for this purpose.

Opening your JSON file in Firefox means the file content is shown in a more readable format than other applications. Each section of your file is shown under a series of expandable headers.

• The user section includes your profile data, such as name, email address, and any other details you've saved to your profile such as languages, skills and location.
• To see which groups you were a member of, find the groupUser section. Each group membership is shown under a numbered sub-section starting from 0.

If you require any assistance deciphering your JSON account data file, please don't hesitate to contact us at help@becollective.com.