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I can't complete multi-factor authentication (MFA) when I log in – what do I do?

What to do if you cannot finish the MFA step at login.

At login, after your password, you may need a 6-digit code from:

  • your Authenticator app, or
  • SMS to your registered mobile number

If both methods are enabled, choose the method you can use.

If you do not receive an SMS code

  • Check the phone number is correct and has signal

  • Use Resend verification code (there may be a short wait between sends)

  • Check you selected SMS rather than Authenticator app if both are available

If you do not have access to your MFA method

If you lost your phone, changed number, or cannot open your authenticator app, you cannot complete login yourself. Use Contact us for support on the MFA screen (or email help@becollective.com) so we can verify your identity and help reset MFA.

Related

  • How do I log in to Be Collective?

  • How do I update the phone number I use for multi-factor authentication (MFA)?

  • How do I deactivate multi-factor authentication (MFA)?