Why am I unable to receive donations?

This article explains why some groups are ineligible to take donations through Be Collective.

There could be one of several causes for this:

Your group is in the UK

Donations are available only to groups in Australia and New Zealand. They are not available for groups in the UK.

Your group isn't verified

Be Collective's donations module is available only to groups that have been verified on Be Collective. This is a step we take to ensure donations are made only to legitimate organisations.

Verification is an easy fix which can be completed from your group's Settings page. Simply follow these steps to verify your group.

Your group is a Business

Business groups are currently exempt from fundraising through Be Collective. To find out more or for further discussion, please contact us.

Stripe has not been connected correctly

All you have to do is follow these directions to make sure Stripe is configured and connected correctly. If you continue having issues and believe the Stripe account is the cause, please contact Stripe https://support.stripe.com/contact directly.

You can also contact us for assistance - we won't be able to see your Stripe account but we can tell you if it is not connected.